Hassle-Free Returns and Refunds

Thank you for shopping at Glovemaster.ca. We value your business and want to ensure your satisfaction with our products. Please read the following return and refund policy carefully.

1. Returns

1.1 Eligibility:

• To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

1.2 Time Frame:

• You have 30 days from the date of delivery to initiate a return.

1.3 Process:

• To initiate a return, please contact our customer service team at Contact@glovemaster.ca or through our  Contact Us page. Provide your order number, the name of the product you wish to return, and the reason for the return.

1.4 Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

1.5 Condition of Returned Items:

• Returned items must be in their original condition and packaging. If the product is not in its original condition, we reserve the right to reject the return or apply a restocking fee.

2. Refunds

2.1 Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

2.2 Partial Refunds:

• In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or have missing parts.

2.3 Non-Refundable Items:

• Certain items are non-refundable, including gift cards and downloadable software products such as subscription model.

3. Exchanges

3.1 Defective or Damaged Products:

• If you receive a defective or damaged product, please contact us immediately. We will arrange for the replacement of the item at no additional cost.

3.2 Incorrect Items:

• If you receive an incorrect item, please contact us within 30 days of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost.