Politique d’expédition

Shipping Policy

Last Updated: 2024-01-03

Thank you for choosing Glovemaster.ca. Our Shipping Policy outlines the terms and conditions related to the shipment of your orders. By placing an order with us, you agree to the terms mentioned below.

1. Order Processing

• Orders are typically processed within 1-3 business days from the date of purchase. Please note that processing time may vary during peak seasons or promotional periods.

1.2 Order Confirmation:

• You will receive an order confirmation email once your order has been successfully placed. Please review the details and contact us immediately if any information is incorrect.

2. Shipping Methods

2.1 Shipping Options:

• We offer various shipping options at checkout, including standard, expedited, and express shipping. The availability of these options depends on your location.

2.2 Delivery Time:

• Delivery times vary based on the shipping method selected and your location. While we make every effort to deliver your order on time, please note that we do not guarantee specific delivery dates.

3. Shipping Costs

3.1 Shipping Fees:

• Shipping fees are calculated based on the weight of your order, the shipping method chosen, and your location. The total shipping cost will be displayed at checkout before you complete your purchase.

3.2 Taxes and Duties:

• Customers are responsible for any applicable taxes, customs duties, or import fees associated with the delivery of their orders.

4. Tracking Information

4.1 Tracking Number:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.

4.2 Tracking Updates:

• Tracking information may take some time to be updated by the shipping carrier. If you encounter any issues with tracking, please contact our customer service team.

5. Shipping Restrictions

5.1 International Shipping:

• We may offer international shipping to certain destinations. However, some products may not be available for international delivery due to legal restrictions or logistical challenges.

5.2 P.O. Box Addresses:

• Please note that we cannot deliver to P.O. Box addresses. A physical address is required for all shipments.

6. Lost or Damaged Items

6.1 Lost Shipments:

• If your order is lost in transit, please contact our customer service team, and we will work with the shipping carrier to resolve the issue.

6.2 Damaged Items:

• If you receive a damaged item, please contact us within 30 days of receiving your order. Provide detailed information and, if possible, include photos of the damaged item and packaging.